Who we are & what this covers
This Privacy Policy explains how Dial By Daylight handles information for this consumer appointment communication website and the Dial By Daylight SMS Notifications program. Dial By Daylight provides communication and scheduling support for scheduled consultations.
Our role here is to help with appointment communication. The organization providing the consultation is responsible for any underlying product or service, including any installation, financing, or home improvement work.
Information we collect
To arrange appointments, deliver agreed messages, and respond to questions, we may process:
- Your name and mobile phone number.
- Appointment information, such as the scheduled date, time, and consultation details.
- SMS opt-in information, consent status, consent method, and consent date and time.
- Your messaging preferences and opt-out or withdrawal-of-consent records.
- Responses to SMS messages and information you provide when contacting support.
- Message delivery information needed to operate the service.
The website host may process limited technical information, such as IP addresses and request timestamps, to deliver and secure this website. This microsite does not use analytics, advertising trackers, or an SMS enrollment form.
How we use information
We use this information to coordinate appointment confirmations, reminders, scheduling updates, rescheduling information, and responses to appointment-related questions. We also use it to record and verify consent, honor opt-outs, prevent unauthorized messaging, maintain the service, and meet applicable legal obligations.
We do not use appointment-notification consent as permission for unrelated promotional or marketing messages.
Your consent & choices
Participation in Dial By Daylight SMS Notifications is voluntary. A representative may offer SMS notifications when you arrange a consultation, explain the message types, and ask whether you agree. SMS consent is separately obtained and recorded before messages are sent.
Receiving text messages is optional and is not required to schedule a consultation or purchase any product or service.
You can stop SMS messages at any time by replying STOP. After opting out, you will receive no further messages under that messaging program unless you later provide valid consent to resume them.
For help, reply HELP or contact info@dialbydaylight.com. You may also email us to request assistance with withdrawing consent or updating your messaging preferences.
Retention & security
We keep appointment and messaging information only for as long as reasonably necessary to provide the service, resolve inquiries or disputes, and meet legal obligations. Consent and withdrawal records may be retained after you opt out to document your choices and prevent further unauthorized messages. When information is no longer needed, it may be deleted or de-identified.
We use reasonable technical and organizational safeguards designed to protect information. No transmission or storage system is completely secure. Please avoid sending unnecessary sensitive information by text or email.
Privacy requests & contact
Depending on your location and applicable law, you may have rights to access, correct, delete, or restrict the use of your information, or withdraw consent. To request assistance, email info@dialbydaylight.com. We may need to verify your identity and may retain some records where permitted or required by law.
Dial By Daylight is based in Egypt, and necessary service providers may process information in other countries. Where required, appropriate safeguards apply to international transfers.
This website and messaging program are not directed to children under 18. If you believe a child has provided personal information, please contact us.
Updates to this policy
We may update this policy as the service or applicable requirements change. The effective date identifies the current version. Questions can be sent to info@dialbydaylight.com.
Also read the SMS Notification Program Terms.